What should I do if I received a damaged or defective order?

Modified on Tue, 31 Oct 2023 at 09:37 AM

We sincerely apologize if you have received a damaged or defective order.  

At Couch Skins, we strive to ensure all our products reach you in perfect condition, and we're genuinely sorry if this hasn’t been the case this time.  

We appreciate your patience and are committed to fixing this issue quickly. 

To have our team help you as quickly as possible, please Submit a Ticket by clicking the button on the top right and fill in the form. Please ensure you have your: 

    • Order email 

    • Order number 

    • Explanation of the damage 

    • Photos/Videos to help explain the damage 

Please note that your happiness is our priority, and we will respond to your help request as soon as possible. 

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